Orders & Delivery
(For Hong Kong customers)
All orders can be delivered to commercial and residential addresses.
You can place all products all at once. Delivery charge will be calculated at checkout based on different product types. Details of the delivery charge please read below.
As the delivery temperature and time for fresh food, prepackaged food and cakes is different, Please expect multiple deliveries when you place an order with multiple product types.
Fresh & Prepackaged Food
For fresh food, including bread, meal packs, cookies (exclude cakes), enjoy free delivery for orders HK$600 or above, or else the delivery charge is HK$60.
For prepackaged ambient food, (exclude fresh food and cakes), enjoy free delivery for orders HK$600 or above, or else the delivery charge is HK$60.
Upon order confirmation, all orders will be sent out in 1-3 working days. Once the order is dispatched, our system will send you a notification email.
The daily order cut-off time is 10am in the morning.
Delivery time may be delayed due to COVID situations.
Due to typhoon and heavy rain, the delivery time may be slightly delayed.
Please order cakes 3-4 days before your required date. You may enter your required date and custom words (if applicable) in the ‘Remark’column as you check out.
If you are urgent, or inquiring on behalf your company, please feel free to call us at (852) 2137 0719 or whatsapp (852) 5122 1279.
NutriAlley Birthday Cakes and Sweet Secrets Cakes are available for pick up at Nam Cheong shop for free, or deliver to your address with an addition of HK$120.
The cake will be available for pick up after 3pm on the day of your order at Nam Cheong Shop.
For delivery option, the delivery hour is 3-7pm.
You may click here to see the details of our Nam Cheong Shop.
Suphia's Functional Food Ice Cream Cakes are supplied by third party. We are sorry that this collection is not available for pick up at our Nam Cheong Shop. This collection is exclusively available online only and we can deliver to your address with an addition of HK$120.
In case of typhoon and heavy rain, we will contact you on the delivery matter.
If NutriAlley cannot deliver on the delivery date due to failure to contact the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
If the courier fails to deliver due to incorrect contact information that provided by the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
After the food arrives, if it is left unattended for a period of time, all responsibilities that may arise, including: loss, contamination, and temperature changes, NutriAlley and third-party courier companies will not be liable.