Orders & Delivery
(For Hong Kong customers)
All orders can be delivered to commercial and residential addresses.
You can place all products all at once. Delivery charge will be calculated at checkout based on different product types. Details of the delivery charge please read below.
As the delivery temperature and time for fresh food, prepackaged food and cakes is different, Please expect multiple deliveries when you place an order with multiple product types.
Fresh & Prepackaged Food
For fresh food, including bread, meal packs, cookies (exclude birthday cakes), enjoy free delivery for orders HK$600 or above, or else the delivery charge is HK$120.
For prepackaged ambient food, (exclude fresh food and cakes), enjoy free delivery for orders HK$600 or above, or else the delivery charge is HK$40.
Upon order confirmation, all orders will be sent out in 1-3 working days. Once the order is dispatched, our system will send you a notification email.
The daily order cut-off time is 10am in the morning.
Remarks:
Delivery time may be delayed due to COVID situations.
Due to typhoon and heavy rain, the delivery time may be slightly delayed.
Birthday Cakes
Please order cakes 3-4 days before your required date.
If you are urgent, or inquiring on behalf your company, please feel free to call us at (852) 2137 0719 or whatsapp (852) 5122 1279.
NutriAlley Birthday Cakes and Sweet Secrets Cakes are available for pick up at Tsuen Wan West shop for free, or deliver to your address with an addition of HK$120.
Pick up in shop: Please order at the shop. Click here to view shop details.
Delivery: Please place order online directly, andindicate your required date and writings in the Remarks as you check-out.
The default delivery hour is 4-7pm. If you have any preferred time, please indicate your preference in the Remarks column also. We will try our best to accommodate.
Suphia's Functional Food Ice Cream Cakes are supplied by third party. We are sorry that this collection is not available for pick up at our Tsuen Wan West shop. This collection is exclusively available online only and we can deliver to your address with an addition of HK$120.
Remarks:
In case of typhoon and heavy rain, we will contact you on the delivery matter.
Important Notes
If NutriAlley cannot deliver on the delivery date due to failure to contact the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
If the courier fails to deliver due to incorrect contact information that provided by the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
After the food arrives, if it is left unattended for a period of time, all responsibilities that may arise, including: loss, contamination, and temperature changes, NutriAlley and third-party courier companies will not be liable.