Orders & Delivery
Orders Lead Time
Products in stock are generally shipped within 1-3 business days after order confirmation;
aroma stones are handmade and are shipped within 4-7 business days after order confirmation.
The daily order cut-off time is 10am in the morning.
Delivery Fee
Food Products, Essential Oil Products, Aroma Stone Products
Delivery available only within Hong Kong by SF Express.
Enjoy free delivery for orders HK$300 or above. For orders below HK$300, delivery charge is HK$40.
Broccoli Prince Products
Hong Kong
Enjoy free delivery for orders HK$100 or above. For orders below HK$100, delivery charge is HK$30.
If you order together with food products, essential oil or aroma stone products, enjoy free delivery for orders HK$300 or above. For orders below HK$300, delivery charge is HK$40.
Macau
Enjoy free delivery for orders HK$120 or above. For orders below HK$120, delivery charge is HK$40.
China and Taiwan
All orders to these regions will be sent via SF Express.
Delivery postage will be paid at arrival.
Asia
(Includes Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia, Philippines.)
International shipping fee per order is HK$100.
International
(Includes Australia, New Zealand, United States of America, United Kingdom)
International shipping fee per order is HK$300.
Important Notes
*In the case of postal workers' strike, the delivery time may be delayed.
*In the case of typhoon and weather complications, the delivery time may be delayed.
*Delivery time may be delayed due to pandemic situations.
*If NutriAlley cannot deliver on the delivery date due to failure to contact the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
*If the courier fails to deliver due to incorrect contact information that provided by the customer, the order will be deemed abandoned and NutriAlley will not make any replacement.
*After the parcel arrives, if it is left unattended for a period of time, all responsibilities that may arise, including: loss, contamination, and temperature changes, NutriAlley and third-party courier companies will not be liable.